What is the difference between the Docs and the Knowledge Base?

Last updated: June 13, 2025

"Documentation" (Docs) and "Knowledge Base" are two distinct types of resources providing information about a product or service.

 

Docs

  • Definition: Official, comprehensive technical information detailing a product's architecture, features, Application Programming Interfaces (APIs), and specifications.

  • Primary Purpose: To enable users, particularly developers and technical personnel, to gain a deep understanding of how the product functions, how to integrate with it, and how to utilize its full technical capabilities.

  • Common Content:

    • API references (endpoints, parameters, responses)

    • Technical specifications and architecture diagrams

    • In-depth explanations of features and configuration options

    • Software Development Kit (SDK) guides and code samples

    • Detailed, technical release notes

 

Knowledge Base

  • Definition: A curated repository of practical information designed to help users accomplish specific tasks, solve common problems, and answer frequently asked questions regarding a product.

  • Primary Purpose: To enable all users, from novices to experts, to use the product effectively, troubleshoot issues independently, and find actionable guidance for their goals.

  • Common Content:

    • How-to guides for specific tasks (e.g., "Creating a Workspace")

    • Troubleshooting articles for common errors

    • Frequently Asked Questions (FAQs)

    • Step-by-step tutorials

    • Quick start guides